Terms - ArtiCation Studio

ORDER TIMELINE

ArtiCation Artists handcraft all products within 2 weeks.

Oftentimes, orders process much faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is handmade to order. Most bracelets are made on demand, totes and other sewn goods are generally ready to ship unless a custom order has been requested. 

Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 2 weeks to be created for you.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* polishing silver components as needed. sterling silver naturally tarnishes.

* avoid prolonged submerged exposure to water

* items are not fire or waterproof

Your product(s) can be damaged if:

* Too much tension or pulling pressure is applied the the jewelry

* Submerged in water for prolonged periods of time

* Extreme heat or flames can cause damage to stringing materials

* Stretch materials can wear down when over stretched or over exposed to oils, water, and heat. 

Custom order information

We always love creating new products just for you!

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through USPS.

We happily support and love our international customers, soon we will be offering worldwide delivery.

We ship all products through USPS right now, but will possibly expand as needed.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free shipping NATIONALLY on all orders over $100

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 – 2 weeks to be handmade.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned.

Additional non-returnable items:

* Gift cards

* Open essential oils

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if the item(s) meet criteria)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

REFUNDS

(if within 30days and meets criteria)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed on our end, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again after 3 days.

Then contact your credit card company, it may take a week before your refund is officially posted.

Contact your bank or credit card for more information. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@articationstudio.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@articationstudio.com

Shipping

To return your product, email us for the next step sales@articationstudio.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.